As Sarah wound her way past the tables and toward the stage to get her "Top Salesperson Award" at the company's annual dinner, her colleagues were mumbling about how someone with the firm only a year could have sold more than anyone else. Sarah was pleasant enough, but hardly the gregarious salesman type. When asked how, Sarah wasn't talking. What her colleagues didn't know is that was the real key to her success,
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Silence is the secret tool of power negotiators. Knowing when to listen, not talk. Using facial expressions,
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